Customer Support Agent
If you are a well organized and highly motivated person with excellent communication skills? If you are ready to approach every new challenge with great enthusiasm and you want to be a part of a creative innovative team, then we are waiting for you!!!
Who we are:
Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 1.7 million users and performed over 2 billion transactions.
By combining the benefits of blockchain with a traditional payments infrastructure in a single web-based and mobile application, Wirex offers hybrid personal and commercial payments and currency solutions, through:
- hybrid fiat (traditional) currency and cryptocurrency online e-currency accounts;
- account-linked Visa debit cards;
- Instant and free money transfer worldwide;
- ATM withdrawals if cash is needed;
- fiat and cryptocurrency exchange services;
- the world’s first crypto-cashback.
- Honesty, motivation.
- Ready to work morning/day/night shifts.
- Very customer oriented.
- Most polite person ever, able to handle emotions in every situation.
- Capable of working under pressure and handling clients with a negative attitude.
- Confidence in English (upper-intermediate/advanced) should be able to handle live conversations fluently.
- Able to understand clients' issues, questions and figure out the best-fit solutions;
- Team player, not afraid of asking questions and share the ideas.
- Fast learner and flexible for changes.
- Highly organized and self-disciplined.
- Provide the first line of support to our users through the chat.
- Understand customers problems and offer a perfect solution to their unique needs.
- Address customers issues.
- Provide consultative advice to customers related to usage of Wirex product.
- Be ready to accumulate feedback from our customers and share the product improvement ideas.
Would be a plus:
- Have previous experience in customer service or technical support.
- Are familiar with Zendesk (or another ticket system) and Atlassian products.
- Have native speaker communication experience.
- Passionate about bitcoins and blockchain technologies.
Being a member of the Wirex team means:
- Creating a unique product, used globally by millions.
- Directly influencing the future of finances.
- Working with latest technologies alongside like-minded professionals.
- Constantly advancing your professional skills.
- Improving your English skills during English classes held in our office.
- Enjoying 20 days for relaxation a year.
- Caring for your health with a profound medical insurance.
- Being happy and fed with free lunches and unlimited snacks (cookies, fruits, or coffee/tea).
Join Wirex and be a part of something absolutely amazing!