Customer Service Representative (CSR)
Are you a well organized and highly motivated person with excellent communication skills? Are you ready to approach every new challenge with great enthusiasm? Do you want to be a part of a creative innovative development team?
If you say "Yes", you are a right person that we are looking for. Wirex Limited has an opening for customer support representative in our Kiev office!
Wirex looks forward to interviewing highly motivated, self-learners with no job experience yet, as well as experienced support representatives.
The position includes:
- Answer clients’ questions and help resolving the issues over emails (via ZenDesk ticketing system);
- Participating in building Wirex multilanguage knowledge base and community;
- Be ready to accumulate feedback from our clients and share the product improvement ideas.
- Confident in English or/and Spanish or/and French (advanced/native);
- fast learner and flexible for changes;
- not afraid of asking questions and share the ideas;
- highly organised and self-disciplined;
- ability to understand clients' issues, questions and figure out the best fit solution;
- capable of working under pressure and handling clients with negative attitude;
- very customer oriented.
Would be a plus:
- have previous experience in customer service or technical support;
- are familiar with Zendesk and Atlassian products.
- passionate about bitcoins and blockchain technologies;
Wirex offers you:
- Career and professional growth at a top product company in the world www.wirexapp. com.
- High professional and creative environment.
- Possibility to be a part of the financial revolution in the world!
- Great office in a business centre on Pechersk.
- English classes with a native speaker.
- 20 business days of rest, paid sick leaves.
- PE accounting and support.
- And, of course, tea, coffee, lunches, fruits and cookies are prepared for you in the office!
*Join Wirex Limited and be a part of something extremely awesome!!!