Customer Support Team Lead (B2B)
Do you think you can do more? Are you looking for a project that can drive you to make yourself better every day? Then you should join Wirex!
We are looking for a professional to join our company as a Customer Support Team Lead (B2B)
Who we are:
Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 2 million users and performed over 2 billion transactions.
By combining the benefits of blockchain with a traditional payments infrastructure in a single web-based and mobile application, Wirex offers hybrid personal and commercial payments and currency solutions, through:
- hybrid fiat (traditional) currency and cryptocurrency online e-currency accounts;
- account-linked Visa debit cards;
- Instant and free money transfer worldwide;
- ATM withdrawals if cash is needed;
- fiat and cryptocurrency exchange services;
- the world's first crypto-cashback.
- Minimum 3 years of B2B/Pre-sales Team Leader experience.
- Strong customer focus and service orientation.
- Experience in managing 5 and more subordinates.
- Advanced English, both written and spoken.
- Knowledge of Zendesk products (or similar service desk platforms).
- Well-developed leadership skills.
- You know how to make both your business clients and team happy.
Would be a plus if you also:
- Passionate about blockchain technology.
- Have hands-on experience with Atlassian products.
- Maintaining a clear B2B support service strategy to support our short, medium and long-term growth as well as the department and business objectives.
- Efficient team management that requires your continuous engagement into teams life.
- Expanding our B2B support team proactively and reactively.
- Ensuring that KPI's and SLA's are met and are relevant to the current workload/release.
- Rationally analyze ongoing business processes in the support department and procure their continual improvement/automatization.
- Maintain and develop business processes.
- Be a true leader by extrapolating comfortable, positive, productive and motivating relationship paradigm in the support department.
- Assure best quality of service is provided at all times.
- Career and professional growth at an innovative FinTech company.
- Incredible product that first combines the speed and flexibility of blockchain finance with the acceptance of traditional currency.
- Flexible working hours.
- English classes with a native speaker.
- Medical insurance.
- 20 business days of rest, paid sick leaves.
- State holidays celebration.
- Flexible office schedule.
- PE accounting and support.
- Birthdays presents from the company.
- Fun corporate events.
- Free delicious lunches, tea, coffee, fruits, and cookies are prepared for you in the office!
*Join Wirex Limited and be a part of something extremely awesome!