Customer Support Team Lead (B2B)

Kyiv, Kyiv city, Ukraine expand job description ↓

Description

Do you think you can do more? Are you looking for a project that can drive you to make yourself better every day? Then you should join Wirex!

We are looking for a professional to join our company as a Customer Support Team Lead (B2B)

Who we are:

Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 2 million users and performed over 2 billion transactions.

By combining the benefits of blockchain with a traditional payments infrastructure in a single web-based and mobile application, Wirex offers hybrid personal and commercial payments and currency solutions, through:

  • hybrid fiat (traditional) currency and cryptocurrency online e-currency accounts;
  • account-linked Visa debit cards;
  • Instant and free money transfer worldwide;
  • ATM withdrawals if cash is needed;
  • fiat and cryptocurrency exchange services;
  • the world's first crypto-cashback.


Requirements


  • Minimum 3 years of B2B/Pre-sales Team Leader experience.
  • Strong customer focus and service orientation.
  • Experience in managing 5 and more subordinates.
  • Advanced English, both written and spoken.
  • Knowledge of Zendesk products (or similar service desk platforms).
  • Well-developed leadership skills.
  • You know how to make both your business clients and team happy.

Would be a plus if you also:

  • Passionate about blockchain technology.
  • Have hands-on experience with Atlassian products.

Responsibilities:

  • Maintaining a clear B2B support service strategy to support our short, medium and long-term growth as well as the department and business objectives.
  • Efficient team management that requires your continuous engagement into teams life.
  • Expanding our B2B support team proactively and reactively.
  • Ensuring that KPI's and SLA's are met and are relevant to the current workload/release.
  • Rationally analyze ongoing business processes in the support department and procure their continual improvement/automatization.
  • Maintain and develop business processes.
  • Be a true leader by extrapolating comfortable, positive, productive and motivating relationship paradigm in the support department.
  • Assure best quality of service is provided at all times.

Benefits

— Great opportunity to be a part of the mature team of professionals that creating a unique FinTech product used globally by millions.

— Competitive remuneration and pleasing benefits package.

— PE accounting and support.

— 20 days for relaxation per year, paid holidays according to Legislation of Ukraine

— Possibilities for Education and Learning and free corporate English classes

— Medical insurance

*Join Wirex Limited and be a part of something extremely awesome!

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